FAQs.

You’ll need to download and us Padel Mates, our padel booking partner.

1. Log in to your Padel Mates account and go to “My Bookings”

2. Here you will find all of your future bookings. Here click the desired booking and press "Cancel"

24 hours prior to your booking.

At the time you make a purchase on the Padel Mates system, an equal amount is reserved in your bank account to ensure the card has coverage to complete the payment.

The amount always gets reserved and never withdrawn at the time of booking.

If you cancel a booking the reserved amount will be released and only the cancellation fee of £1 will be charged.

This means that the only transaction on your account will be of the cancellation fee. Important to know is that it can take up to 7 days for the bank to release the reserved amount. The process cannot be accelerated.